Privacy Policy

Our Commitment to Your Privacy

Welcome to 555iq, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains in plain, clear terms how we collect, process, store, and protect any personal information you provide when you use our website, register an account, place bets, make deposits or withdrawals, or interact with our customer support team.

By accessing or using 555iq, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, we respectfully ask that you refrain from using our platform.

555iq is committed to upholding the highest standards of data protection. We use industry-standard SSL encryption, strict access controls, and secure payment gateways to ensure that your information is handled responsibly at every step of your journey on our platform.

Information We Collect

To provide you with a secure, personalized, and compliant gaming and betting experience, 555iq may collect the following categories of personal information:

• Identity information: full name, date of birth, and a government-issued identification number (where required for account verification).
• Contact information: email address and mobile phone number (used for account notifications, OTP verification, and support communications).
• Financial information: mobile wallet numbers (bKash, Nagad, Rocket, Upay), transaction references, deposit and withdrawal history.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and cookie identifiers.
• Usage data: pages visited, games played, bets placed, session duration, and feature interactions on the 555iq platform.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless strictly required by applicable law.

How We Use Your Information

The personal data we collect is used exclusively for legitimate purposes relating to the operation and improvement of 555iq's platform. Specifically, we use your information to:

• Create and manage your 555iq account, including identity verification and KYC compliance where required.
• Process deposits and withdrawals securely through supported local payment methods, including bKash, Nagad, and Rocket.
• Deliver personalized game recommendations, bonus offers, and promotional content relevant to your activity on the platform.
• Respond to customer support inquiries, resolve disputes, and maintain records of communications.
• Monitor and analyse platform usage patterns to identify and fix technical issues and enhance overall performance.
• Fulfil legal and regulatory obligations, including anti-fraud, anti-money-laundering, and responsible gaming compliance requirements.

Payment Data & Financial Information

555iq supports local Bangladeshi payment channels including bKash, Nagad, Rocket, and Upay, as well as international card options. When you conduct a financial transaction on our platform, we record the transaction reference, amount in BDT (Bangladeshi Taka, ৳), timestamp, and relevant payment method identifier. We do not store your full mobile wallet PIN, card CVV, or full card numbers on our servers.

All payment-related data is handled by PCI-DSS compliant processors and is transmitted over encrypted connections. Financial records are retained for the period required by applicable laws and anti-money-laundering regulations, after which they are securely deleted.

Cookies and Tracking Technologies

555iq uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and analyse site performance. We use three main categories of cookies:

• Essential cookies: strictly necessary for the platform to function correctly — these include session tokens, login state, and security identifiers. These cannot be disabled without breaking core site functionality.
• Analytical cookies: used to understand aggregate user behaviour, popular games, traffic sources, and peak usage times. This data is processed in anonymised form and helps us improve 555iq's overall product.
• Preference cookies: remember your settings and choices — such as language preference — so you do not need to re-enter them on every visit.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the quality of your experience on the 555iq platform. We do not use cookies to track your activity on third-party websites.

Sharing of Your Information

555iq does not sell or lease your personal data to third parties. We may share limited information with trusted service providers strictly where necessary to deliver our platform's services:

• Payment processors and mobile wallet partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — solely to complete your requested financial transactions.
• KYC and identity verification partners — used strictly to verify your account details and comply with anti-fraud regulations. Any data shared is subject to confidentiality agreements.
• Law enforcement or regulatory authorities — if required by applicable law, court order, or regulatory obligation, we may be compelled to disclose certain information. We will notify you where legally permitted to do so.

Any third-party provider that receives your data is required to process it only for the specific purpose for which it was shared, under strict data processing agreements consistent with this Privacy Policy.

Data Retention Policy

We retain your personal data for as long as your account remains active or as needed to provide our services. If you close your account, we will retain certain data for a further period as required by applicable financial, legal, and regulatory obligations — typically between two and five years.

Once the applicable retention period expires, personal data that is no longer necessary is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised or aggregated data may be retained indefinitely for statistical and business analysis purposes.

Your Privacy Rights

As a user of the 555iq platform, you hold specific rights over your personal data. We are committed to honouring these rights promptly and transparently. You are entitled to:

• Right of Access: request a copy of the personal data we hold about you, along with an explanation of how it is being used.
• Right of Rectification: request correction of any inaccurate or incomplete information we hold about you.
• Right of Erasure: request deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right of Restriction: request that we limit how we use your data while a dispute, complaint, or verification is in progress.

To exercise any of these rights, please contact our privacy team at the email address provided in the Contact section below. We aim to respond to all valid requests within 30 days.

How We Keep Your Data Secure

555iq employs a layered security framework to safeguard your personal information. Our measures include 256-bit SSL/TLS encryption for all data in transit, firewalls and intrusion detection systems on our infrastructure, role-based access controls limiting data access to authorised personnel only, and regular security audits conducted by independent professionals.

Despite these measures, no system connected to the internet can be guaranteed 100% secure. We encourage all 555iq users to choose strong, unique passwords for their accounts, enable any available two-step authentication, and contact our support team immediately if they suspect any unauthorised access to their account.

Age Restriction: 21+ Only

555iq is strictly an adults-only platform. All users must be 21 years of age or older to register an account, place bets, or access any real-money gaming services. We collect date-of-birth information during registration and may require supporting identity documents to verify age compliance.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account, delete the associated data, and void any pending transactions. If you believe a minor has accessed our platform, please notify us immediately at the contact details below.

Changes to This Privacy Policy

555iq reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, platform features, legal requirements, or regulatory obligations. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of the 555iq platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your information.

Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 555iq handles your personal data, please do not hesitate to get in touch with our dedicated privacy and support team.

Email: [email protected] (plain text — not a clickable link). Our team responds within 24 hours, Bangladesh Standard Time (BST, UTC+6).

Support is available 24/7 in both English and Bangla. Whether you are writing from Dhaka, Chittagong, Sylhet, Rajshahi, or anywhere else in Bangladesh, we are here to help.